PNC Mortgage

PNC is awful and Tsue Setchom Franque has been a nightmare to deal with. Had multiple fraudulent charges to my account and PNC had me come into branch multiple times and still refused to resolve. Told me to go back to branch! Tsue Setchom Franque was late to appointments and refuses to communicate. I had been customer for abt a decade. Camille Yount, Executive Client Relations Specialist for PNC is also unprofessional and inept. Take your money anywhere else. Camille Yount Camille Yount Tsue Setchom Franque Tsue Setchom Franque
Mar 18th, 2024

Just a wonderfull customer service. The banker franque took the time to listen to me, understand my concern and set me a plan to work on my credit score. Most of bankers just want to sell you stuff. That's not his case he listen to you, your concerns and give you solutions to solve them. I definitely recommend you PNC and franque.
Feb 6th, 2024

Worst bank ever. I was in a transit, told the reception about my tight time to open an account. He said no problema, then a lady asked me to wait for 10 minutes for her colleague to assist me. Thirty minutes has gone, no one approached me. I asked a man at the counter about when would someone with me. He checked and said another 5 minutes. Until almost an hour, no one approached me. I finally walked out of this bank. They robbed an hour of my precious time. If they said no one was available at that time, I would appreciate it more, rather than asked customer to wait in uncertainty. I've explained my situation, they should be able to manage it by telling the situation of staff lacking, so that I could decide whether to wait or leave straight away before wasting my time. Poor management! Thanks God! Although I had lesser time after wasted my time at PNC, a nearby bank with much better management hosted me to open my account, and it was done considerably quick. Don't waste your time here, go to that other bank instead!
Feb 4th, 2024

Been a loyal customer for over 10 years but Im changing my bank now due to immense disappointment in how they handle stopping duplicate payments and random one-time fees
Jan 31st, 2024

Jul 17th, 2023