Simply Self Storage

Its been some time but I wanted to leave a review for simply storage before being turned into public storage. I had done an online rental during covid. It was a weekend and it said contact free. I didnt realize I wouldnt have a way into the facility so I called and told them I had to go somewhere else because I had the movers following me to the storage. Long story short, I contacted the facilty itself and the manager told me I wasnt entitled to a refund because I did the move in plus admin fees Actually I didnt do the move in, in fact I couldnt get into the property at all. They didnt even have the admin part of it because I never saw them in person and it told them to cancel it as we were in route there once they told me no one would be there to let me in. They told me I needed someone at the facility to gain access. I contacted the district manager and he told me he would send me a refund, waited months with nothing. Called again he said he would send another out. I never received anything and he never returned my calls. This was $60.00 I threw away to them plus I had to pay the movers almost an hour longer to find somewhere else last minute and pay more money. The communication was not good overall, the manager at the office tried to say I had moved in, but they didnt even give me a gate code to get in! I dont recommend this place!
Mar 26th, 2024

We have had no issue after the name change. The staff here is polite and very helpful.
Feb 15th, 2024

Great customer service!
Dec 8th, 2023

Chasity goes above and beyond for her customers!
Nov 28th, 2023

Our family rents there! The staff is amazing! Chasity goes out of her way to be helpful
Nov 14th, 2023