Community Tag and Title

Dear Aniyah,I hope this message finds you well. I wanted to bring to your attention that on January 4, 2024, our system experienced an unexpected downtime. I want to assure you that this issue was beyond our control and not a result of any shortcomings in our business practices.During this period, we took proactive measures to notify our valued customers, including posting notices on our website and physical door. Unfortunately, the temporary paper sign may have been affected, leading to possible oversight.Additionally, our voicemail system was updated to inform customers about the situation and encourage them to schedule appointments in advance. This allowed us to better prepare for your visit and ensured a more efficient process once our system (not developed by Community Tag and Title) was back online.Understanding the inconvenience this may have caused, we also provided an alternative solution for our customers, allowing them to upload documentation in advance. This ensured that your paperwork could be processed and ready for you upon your visit, minimizing any disruptions.We appreciate your understanding and patience during this unforeseen circumstance. If you have any further concerns or require assistance, please feel free to reach out. We value your business and are committed to providing a seamless experience moving forward.Thank you for choosing Community Tag and Title.

I am writing to express our sincere apologies for the disappointing experience you had at our Owings Mills office. Your feedback is crucial to us, and we genuinely regret any inconvenience caused during your visit.It is disheartening to hear that the level of service and communication did not meet your expectations. We take your concerns seriously and will thoroughly investigate the issues raised to ensure such incidents do not recur.We appreciate your positive note about our Ellicott City office and are glad to hear about the excellent service and friendliness you encountered there. However, your feedback about the Owings Mills office highlights areas where we need improvement, and we are committed to addressing them promptly.

We sincerely apologize for any frustration or inconvenience caused during your call. Regarding the misinformation about taxes on a gift transfer, we appreciate you bringing this to our attention. To clarify, fees provided during transactions are based on the information provided by the client at the time of filing. If there was any confusion or discrepancy in the fee related to taxes, it is important to note that such fees are determined and added by the MVA, not our agents. For further clarification on taxes during a gift transfer, please refer to the link https://mva.maryland.gov/about-mva/Pages/info/27300/27300-38T.aspx