TUMI Store - Washington Square

Had a great experience with this store multiple times but this is my first review. Jake was pleasant, friendly, and turned my repair around way quicker than expected. Great customer service! Solidified my choice to stick with Tumi thanks to great team members like Jake and Tom at the Washington Square store. Thanks again Jake!
Nov 12th, 2021

Great store with plenty of selection. Tom (edit: I thought he said his name was Tom, but according to the receipt it is Tung - either way, he was very helpful). How did a great job of presenting all of the options and explaining the differences between them. Of course he tried to upsell us, but he did so very professionally and once it was clear we were looking at one of the sale items, he did not try to force the upsell anymore. Very pleasant experience and I'm sure we'll be back!
May 23rd, 2021

Tom was super helpful during our visit! Very kind, informative, and knowledgeable. We were thinking to order my bag online but because of his service, we decided to do our purchase with Tom. He deserves a recognition. Ash
May 20th, 2021

Dec 16th, 2020

I purchased my backpack from here and I absolutely love it. Most importantly, I was very impress with the level of service and care they provided when I stopped by to look around. I was thinking about looking around and see the one I like so I can order it online later, but our sales associate Tom was super helpful and guided us to the right product. Almost thirty days later, we realized that the item I purchased went on sale, so I called the store and spoke to Jake and asked about the price adjustment policy. He was extremely friendly and professional on the phone and gave me the accurate information I needed to do the price adjustment. Next day, we were able to get the price adjusted and leave happy. Nice job Tumi and please give a shout out to Jake and Tom for their level of service.
Jul 8th, 2021