BCU

Only thing good about this credit union is getting paid early. Other than that, the workers are rude and incompetent. The reps I spoke with acted as if I was bothering them and they didn’t want to be there. There’s an unauthorized charge on my debit card and in order for them to fix the issue, they have to shut the card down. Well that’s an inconvenience due to me being out of town. I stated I’ll call back on Monday. I was then told any other unauthorized charges, I could be responsible for.. How sway!? As soon as this is taking care of, I will be closing all accounts with them. Horrible nonchalant workers at its finest!
Oct 3rd, 2021

customer service is horrible.. no ownership what so ever & they transfer, transfer and transfer away, did i mention, they transfer you yet again for resolution, or lack of!! atrocious BCU, worst mistake ever coming to this credit union!! all is great until you have a problem, thats cuz I switched over from Ally, to BCU with 2 auto loans & 2 credit cards & savings!!! 20+ calls in the last 2 months and yet problem keeps getting worse!!
May 15th, 2021

I had a few issues with my BCU but after their quick response to my review they are definitely up three stars in my book. Thank you so much for your quick response.
Apr 18th, 2021

Nov 2nd, 2020

Closing my account the atm took my money I filed a dispute and they said I lost the dispute so I lost my money that I work for. It wasn’t even my mistake and lost out on my bill money ridiculous!!
Jun 30th, 2020