Genstar Home Comfort

Services: A/C system maintenance, Install thermostat, Install AC, Heating system maintenance
May 12th, 2023

Services: HVAC system repair, A/C system repair, Ductless heating & A/C services, Heating system maintenance
Apr 9th, 2023

Services: A/C system maintenance, A/C system repair
Apr 6th, 2023

Services: Heating system repair, A/C system repair
Feb 27th, 2023

I hate having to write this unfavorable review because up until recently I've had nothing but good experiences with Genstar. But the past two days has totally changed my opinion. The first day they rescheduled their initial appointment with me a half hour before they were to arrive. I get it, these things can happen; however, the next day they were a no-show, but this time they didn't even bother contacting me. I had to follow-up a few times to see if they were in fact coming at all (figure I might as well stick around for a late arrival) but they weren't even able to confirm that. Customers have to take time out of their busy schedules, as well as miss out on income, to make the appointment work at their end, and Genstar cannot even exhibit the bare minimum of professionalism by letting the customer know they won't be able to make it.  I also feel it's important to add that on both instances the arrival time they gave over the phone did not match what they texted & emailed me, so subpar communication by Genstar at that end, too. The only reason I'm giving them 3 stars is because of the positive experiences I've had with them in the past. I never write reviews, can't stand to, but I had to come out of my shell on this one due to the blatant discourteousness. Not cool, Genstar.
Jan 31st, 2023