West Broad

It is wonderful to see that you've had a great experience with us ! We appreciate your positive review.

Hi Jeremy,Thank you for taking the time to share your thoughts on your experience at West Broad Residences as well as your high rating. We appreciate your feedback, as it helps us continually improve our services.We're delighted to hear that some of our team members have made a positive impact on your experience. However, we sincerely apologize for any instances where you felt our team members were less than accommodating. Providing excellent customer service is a top priority for us, and we regret if we fell short of your expectations in some cases.To address your concerns, we would appreciate it if you could provide more details about the specific interactions that left you with a less-than-positive impression. This information will allow us to investigate further and take appropriate measures to ensure that all our team members uphold the high standards of customer service we strive for.We value your feedback as an opportunity to learn and grow, and we are committed to making the necessary improvements to enhance your experience and that of our future residents. If you could reach out to us directly at [email protected] or call the office at 571-279-0849 with more details or suggestions, it would be greatly appreciated.Once again, thank you for bringing this to our attention. We look forward to the opportunity to better serve you in the future.Best Regards,Kimberly EleyGeneral ManagerWest Broad Residences

Hi Bob, thank you so much for sharing such a wonderful snapshot of your experience at West Broad. We truly enjoy ensuring that our residents love not just the apartment they live in, but the amenity spaces as well as having the opportunity to meet one another in fun, creative ways. We have a community filled with wonderful people (and pets!) and it's important that everyone has the opportunity to enjoy. Thanks again for choosing us and leaving such a kind review. Have a great day! -Kimberly Eley, General Manager

We want to express our sincere thanks for your positive rating. Please let us know if there is anything else we can help with.

Hello and thank you for reaching out. We would like to learn more about what caused you to leave us such a low star rating. Please reach out to us at (571) 512-7558 so we can work with you improve your experience with us.