BJ's Tire Center

I went and got my tires changed yesterday 4/7 and I am not sure the name of the man who was there yesterday, but he was running the show! He was so kind and professional even with everything he had going on. It took a little longer than initially expected, but that was very understandable considering the circumstances. I would certainly recommend and I certainly wanted to give that man a kudos and I hope upper management sees this review!
Apr 6th, 2024

Only one technician is working. I came for a 9am tire change appointment. It's past 11:30 now and they are not even close to getting it done. If you want to waste your time and resources choose BJs. BJs was good in MA but sucks in VA. Today explains why Costco is doing so much better. I hope BJ's leadership takes notice. I tried to talk to the manager and customer service people, all were very rude. Thoroughly disappointed with BJs today. There are going to lose a few members.
Dec 19th, 2023

I had a 10:30am appointment and they were backed up and doubled booked. I agreed to come back at 3pm when there were more technicians to help. When I got there at 3pm, they were still backed up and explained I could leave it for an hour and half, they will call me and let me know if they can do the repairs. I wasted a whole day, they didnt care about my time and wasnt very friendly in trying to work with me even after I came back 5 hours later because they were doubled booked.
Oct 5th, 2023

Is not good service
Aug 3rd, 2023

The one positive thing I can say is that BJs is cheap. But you get what you pay for. My car needed 4 new tires. That was done. Then got in a small accident and one of the tires needed to be replaced. BJs replaced the tire in the exact same spot (front passenger) instead of putting it on the back like they're supposed to and didn't bother with aligning it - which it says they're supposed to do. Three days after said minor accident, we ended up taking our car to Mr. Tire down the road and they had to rotate and realign the tires since BJs messed it up so badly. Fast forward to this now. We took the car in because of the tires had a nail in it. We brought the car in on Monday morning and BJs said they may have time to look at it, but made an appointment for Thursday at 530pm just in case. Thursday night we hadn't heard anything, so we called BJs and they said it had been done since Monday. But didn't bother calling us!!! We got the car back and made another appointment with Mr. Tire to take care of the normal car stuff (oil change + check engine light was on). Turns out, because of what BJs did when we had to replace the original tires and didn't rotate align it properly we have to buy ANOTHER new set of 2 tires. For the record, we JUST replaced the tires 4 months ago. We're having Mr. Tire just take care of it because they're great (see my review on them) and we're just DONE DONE DONE with BJs. Their tire center is literally THE WORST. Highly recommend avoiding and just finding a decent, honest mechanic. As I mentioned, check out my review on Mr. Tire because they're actually great.
Nov 19th, 2023