Williams-Sonoma

Super amazing staff at this location and super helpful and friendly
Dec 21st, 2023

Charged shipping for a pick up in store. Was met with a "I don't care. Not my problem attitude "
Dec 8th, 2023

The most beautiful shopping place for your kitchen!
Dec 4th, 2023

Wont sell the floor model when it is the only item remaining. Dont bait the customer with items you are not going to sell. That leads to frustration and dissatisfaction.
Nov 29th, 2023

Unethical Business Practices: I recently had an unfortunate experience with William-Sonoma that has left me feeling extremely uncomfortable and dissatisfied. As a long-time customer and trade program member, I had always trusted the company and made numerous successful purchases in the past. However, during my last transaction, a series of issues arose that completely changed my perception. It all began when I visited the store to take advantage of the Memorial Day sale and purchase a Japanese chef knife, the Shun Kaji 7". They were out of stock at the time, and the representative had to place an online order on my behalf. While entering my payment information, I noticed that the representative manually punched in my card details, which struck me as odd, but I didn't dwell on it at the moment. When the order arrived on time, I eagerly opened the package, only to discover that the knife was visibly used, with watermarks and even a chipped blade. I was shocked and disappointed by the lack of quality control. Determined to resolve the issue, I promptly returned to the store the following day, expecting a smooth exchange process. However, I was met with unexpected obstacles. To my surprise, the return process took a staggering 45 minutes due to what the representative referred to as "recent return policy changes." It became apparent that the store manager, Nada, and the representative doubted the legitimacy of the 50% off sale for that specific knife, despite me having the receipt to prove it. After a lengthy back-and-forth, Nada finally agreed to provide a replacement knife at the discounted price, but with a catch. I was required to pay the full price upfront, a hefty $317.95, and only after the knife was delivered to the store would they process the refund of $158.97. Days later, when the expected delivery date arrived, I noticed a pending charge of $317.95 on my Amex card, in addition to the initial fully processed charge of the same amount. This discrepancy prompted me to contact the store immediately to seek clarification. However, the representative I spoke with, Claire, failed to address any of my concerns or offer any guidance on resolving the issue. Instead, she seemed more interested in justifying the charge and the extended back-ordered delay of almost 7 months. Feeling increasingly frustrated and disappointed with the lack of satisfactory customer service, I decided to reach out to the online customer service department to cancel my order. It was during this conversation that I discovered the alarming and high-risk policies employed by William-Sonoma. I was informed that whenever an item is back-ordered, the customer's card is temporarily charged for the full amount as a hold, which should disappear within 24 hours. However, this process is repeated every two weeks until the item is back in stock, meaning the customer's card information remains in their system for an extended period of time. Learning about this policy shocked and appalled me, and I immediately requested a full refund. As a result of this disheartening experience and the unethical business practices I encountered, I have made the decision to never shop at William-Sonoma again. I also feel compelled to warn others about these concerning issues and advise against placing online orders with the company. It is my hope that by sharing my experience, others can avoid the frustrations and disappointments that I have endured.
Jun 7th, 2023