Holiday Inn Express & Suites San Antonio West-Seaworld Area, an IHG Hotel

Mar 18th, 2024

Mar 9th, 2024

Checked in at 4pm, 02/18/24, I was greeted and offerred complimentary drink for my platinum elite status. The clerk was very professional and welcoming. The room was clean and up to date. I would definitely book this hotel again.
Mar 5th, 2024

Swimming Pool was nasty. Would not dare go into it. Very disappointed. They never vacuum the pool. Lots of dirt, chunks of dirt, sand in the bottom. I would doubt that the chemicals in the pool are being properly maintained if they can't vacuum the pool. Terrible. The shower in the room was gross.
Mar 4th, 2024

This is the second review I have left for this location. The first time I had the same complaints. They then said stay again because they did not meet the expectations the first time. Yet again they fell short. I was on the same floor (3) which is not terrible but they had me in a very similar room with similar issues. The TV did not work, it turned on with sound but not picture (this was brought to the attention of the staff) and "conditioner" foamed like body wash (was not replaced). The only reason I chose this hotel was for the hot tub and pool for my son to play in. The last time it was mentioned the hot tub was a VERY LUKE warm bath water feel and the pool was FREEZING not heated like it claims to be. This time was the exact same issue. I will say this time I actually witnessed staff coming in and taking out old towels and replacing them with new ones. They are cuttting corners they think no one will notice but it is ultimately the reason I will likely not stay at this location again. I don't visit san antonio enough to keep being disappointed. They did recognize rewards status as well as give complimentary water as well as points. Staff was nice. Breakfast is good.
Apr 8th, 2024