Aesthetic Roofing Systems LLC

I am very pleased with the new roof from Aesthetic Roofing- from the employees in the office, the sales staff, the roofers all were professional. And I have the nicest roof ever! Thank you Aesthetic Roofing
Apr 8th, 2024

Due to circumstances beyond our control we were forced to obtain new homeowners insurance in September 2023. Nationwide Insurance was canceling all homeowners policies in the Gulf Coast. To say that this situation was stressful is an extreme understatement! After phone calls, emails and several inspections, it was determined that we would agree to purchase a new roof after the hurricane season passed. I called Aesthetic after a referral from our neighbor and explained the dilemma. Ivan inspected our roof on October 5 and informed us that we had damage to our roof, our shed, our pergola, our fence and our patio cover due to the tornado in January 2023. Ivan submitted a claim to Nationwide immediately. The claim was denied. Ivan resubmitted it, over and over again. This process went on and on. Ivan did not waiver. He sent pictures and videos and more pictures and more videos, always keeping us advised of what was going on. We laughingly called him The Hammer. His perseverance paid off and Nationwide mailed us a check for the covered repairs, minus our $5,000 deductible. Ivan and his crew arrived at 7am on January 11, laid down tarps in our yard and began working. By sundown the old roof was gone from our house, shed and pergola and a new roof was installed on all three. The old materials were placed in their trailer and hauled away. The tarps were rolled up, items were replaced that were moved from our front and back yard as darkness fell. Ivan was outside with a flashlight and told us not to park in the driveway just in case there were nails there and that he would be back in the morning to make sure everything was in place. True to his word, he was at our house at 19, and after his careful inspection, advised us that we could park in the driveway. Soon afterwards, his crew installed new gutters in the front and back of our house and repaired the patio cover and did some inside painting where there was some damage. His crew also installed a fence in the back yard, taking down the old rotten wood and replacing it, always taking care to make sure that our dogs were safe and secure. Ivan has been back to check on us and I told him about the latch on the gate not seeming to work correctly. Later that evening his worker arrived and corrected the issue. This, ladies and gentlemen is what customer service is all about. I am so grateful to Ivan and his wonderful crew and I thank them for their hard work. To them, it might be just a job, but to us its much, much more. We are so pleased with the appearance of our house and yard. If you are in need of a new roof, I highly recommend Aesthetic Roofing Systems. We are so happy to support this Pasadena business!
Mar 15th, 2024

Ivan and his team did a great job. Will definitely recommend Aesthetic Roofing Systems to my friends and family.
Feb 15th, 2024

The customer service is outstanding. Our roof is beautiful. They made this process totally painless.
Jan 17th, 2024

Good communication and knowledgeable.. Thank you
Jan 16th, 2024