Aloft Houston Downtown

Maintenance issue was not remediated timely. However I had a great experience at the bar with Stacey
Apr 9th, 2024

Stacey at the bar is the best! She is kind and remembers her regulars. Its always a pleasure to catch up with her! Cheers! Food & drinks: Great bartender, Stacy is great!
Apr 9th, 2024

Great room and wonderful bar, especially Stacey the bartender. She delightful, funny and great at her job. A++++++++ for Stacey!
Apr 6th, 2024

This hotel deserves no stars at all. Receptionist was RUDE didnt even bother looking for my stay and told me there was NO ROOMS AVAILABLE ! And did not receive a refund to top it off. WORST customer service Ive had.
Mar 30th, 2024

Short story: My bed linen had urine stains on it and nothing was done about it! Even after AM Chelsea Chavez mentioned something would be done. I gave 2 stars due to the hotels location and lobby aesthetics. Long story: I stayed at the Aloft Houston Downtown on March 9, 2024 and it was one of the worst stays I have experienced. I would not have expected the stay to be bad as the hotel is a beautiful property and is conveniently located in the downtown area. However, I checked in to the hotel on the evening of March 9th, dropped my bags and immediately left out for the event that had me in Houston. I returned to the room around 11:00pm and decided to check the sheets (I travel a lot so I know to inspect the sheets and bathroom as some housekeepers take shortcuts). When I checked the sheets, I noticed what appeared to be URINE stains. I called down to the front desk right away and notified them of the issue. I was told the hotel was sold out so they would send someone up. Thirty (30) minutes passed and no one came. I called back down to inquire about the wait. The agent who picked up the phone said housekeeping was gone for the night but she would make sure someone came up to at least bring clean sheets. Twenty more minutes passed and still no one had come up so I called down for a 3rd time. This time the agent said I thought someone came up there already, I will have him come up. At this point, it is now after midnight, I am extremely tired, waiting to get in the shower as I dont want to miss the housekeeper, and have to be up in a few hours for a red eye flight. About 10 minutes later security comes to the door without a sheet in hand. I ask what is he there for if he didnt bring clean bed linen. He claims he came to see the size of the bed first as if that information isnt recorded in the computer. He also made it clear that no one was there to change the sheets, which is what I picked up on from the phone agent . I already developed in my mind that I would change the sheets for my safety and health. The security officer was of no help. He started telling me about all of the rooms he had been to so far that night and what he went for. I politely let him know that I was extremely tired and just wanted him to bring me sheets so I could go to bed. I NEVER RECEIVED CLEAN SHEETS!!! I went down to check out around 4am and discussed what transpired with the front desk agent (likely was who I spoke to by phone when calling throughout the night). Her response to my concerns was would you like to get something for free out of the gift shop?. That frustrated me even further so I asked for the managers information to follow up during the day. I was given the Assistant Manager CHELSEA CHAVEZ card. After returning home, I called on the evening of the 10th and was able to speak with Chelsea. Chelsea seemed to understand my concern, offered two alternative solutions that she mentioned she would speak to her GM on and give me a call back. Chelsea asked that I email her my Marriott Bonvoy number so she can have my information to follow up. Since March 10th (today is March 30th), I have emailed Chelsea three times and left her voice messages. I have yet to receive a response or follow up. I will never stay at the Aloft Houston Downtown again! Rooms: See my review
Mar 27th, 2024