Omni Frisco Hotel at The Star

M arbab _{on Google}

Apr 4th, 2024

Nice

James Davies _{on Google}

Apr 1st, 2024

I've had a $400 hold on my credit card for 3 days. When you call in to the hotel and press any key, it hangs up on you. This is 2 days in a row you cannot call this hotel. I tried from cell phones and land lines.

Russo Mutuc _{on Google}

Mar 27th, 2024

Absolutely wonderful experience staying at this hotel. The community around this hotel from restaurants, bars and even the Dallas Cowboys makes it an experience. Lots and lots of restaurants tp choose from. The lobby is vibrant and chill. The rooms are really nice and clean. The beds are super comfortable. I had the view of the pool and Ford Center. Really cool! Catch the sunsets during the afternoon and you'll enjoy the stroll around the neighborhood.
Rooms: Very very clean and comfortable to stay at.
Safety: Very safe! Family and kids friendly.
Walkability: Yes! I took walks around the surrounding buildings.
Food & drinks: Plenty of options. I wish there was a convenience store near by. Surrounding areas has plenty of bars and restaurants

Sarah Buedel _{on Google}

Mar 23rd, 2024

Im not one to write reviews, but after our recent stay at this Omni hotel, there was no way I couldnt leave this review. (Please read to the end to understand where this is going lol)..
What most would describe as a great hotel stay is one with no issues, nothing out of the ordinary, just a nice quiet stay, where everything ends up being just as normal and uneventful as you hoped it would be..Butwhat I now realize after my stay at this Omni hotel is that what actually makes a hotel great is the exact opposite.its when you happen to experience an issue during your stay and the hotel/staff go ABOVE AND BEYOND to accommodate you, make you feel comfortable, and make you feel like you are being 100% taken care of.No questions asked..And when I say above and beyond.honestly, I was floored. Like, so impressed that, Im still in shock by the AMAZING response from this hotel/staff. And lets be honest, this type of customer service/hospitality should be the normal, but in todays day and age, it is just not. Nonetheless, what I can confidently say is that this Omni hotel and staff got it EXACTLY RIGHT. I would stay at this hotel 100 times over knowing that my stay will more than likely always be great, but..even MORE importantly, knowing that if I was ever to encounter an issue during my stay, it would be addressed EXACTLY how this hotel staff treated our situation.They made us feel like true guests in their hotel, with a respect and kindness that still has me floored. Honestly, it was the most refreshing and amazing demonstration of hospitality service that I have ever experienced at a hotel, EVER. If I could give this hotel 6 stars I would because whats even better than a great hotel stay is when the hotel/staff are given the opportunity to show just how amazingly capable and accommodating they really are. That is what its all about.