Grand Homes - Design Studio

Horrible customer service!!! Can someone please contact me ASAP. It's been almost a 2.5 years and still things from the inspection report have not been taken care of. They stall and stall and stall till you give up following up. Good luck getting any timely responses! I have all email documents to prove it. Then they close the job without fixing the issue. The people who've done this are Richard Gore, Brad Johnson and many others because they have high attrition. They could care less of existing customers, once you buy the house and identify issues, oh well you're on your own! If you don't have time to take care of your customers and hire someone to fix these issues than I should expect a cashierscheck from you so I can hire someone else to fix it.
Mar 26th, 2024

Feb 26th, 2024

Apr 11th, 2023

Exceptional service provided by Susan! From start to finish, I received great insight, support and advice while making selections. I had some unusual requests and Susan always provided options. I felt valued and enjoyed the overall experience. Thank you so much! 199-2115
Mar 1st, 2023

Watch out the shoddy workmanship! We own a three years old Grand Homes house. We are the second owner and the house was empty for sale for half a year hence the house was lived in for max of two years and half. Two days ago our kitchen sink just detached by itself. It appeared the undermount sink was merely glued onto the granite countertop. My next-door neighbor (same builder) had the exact same problem and GH sent a plumber to fix it who said it wasn't installed correctly and additional support was needed besides adhesive. I contacted GH warranty and was informed that the two year interior warranty had expired. Then I argued that it is not a wear and tear issue but an installation error. Later on a local warranty manager called me and told me the sink installation was up to standard by the COUNTERTOP company (not plumber) to only use adhesive. Furthermore he was not sure how the sink was used and maintained. (I don't think anybody ever lived in this house tried to bath a baby rhinoceros in the kitchen sink.) And finally he claimed only structural warranty is transferable from owners. I am absolutely astonished by the response I got from this manager person. As Grand Homes being a renowned builder, I am so disappointed that they do not take ownership of their building/installation problems instead trying their best to get out of them by treating their buyers like this. Since we moved into this home just over 6 months ago, we fixed a lot of issues from shoddy workmanship, such as light fixings/ bathroom fans not securely fixed on the roof and kitchen cabinet door not installed properly hence all the unevenness, also had the HVAC separation route valve replaced because the flap was zip-tied from installation hence the motor burned out trying to flip to divert the flow (that alone cost us almost $500). And yet we didn't claim these issue to GH. I am glad we didn't. I believe if we had been, we would be a lot more upset than today getting the ridiculous response from the warranty manager. Please Grand Homes, improve your workmanship since you already charge a premium to build so many homes in this booming market and at least try to do a decent job. Service: Home building
Oct 31st, 2022