Chamber of Commerce

      Rivian Service Center

      ( 47 Reviews )

      Rivian Service Center
      Click Here for Special Offer
      Yext Power Listing.
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Monday:
      8:00 AM - 6:00 PM
      Tuesday:
      8:00 AM - 6:00 PM
      Wednesday:
      8:00 AM - 6:00 PM
      Thursday:
      8:00 AM - 6:00 PM
      Friday:
      8:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      4.6 - (47 reviews)
      41
      1
      1
      1
      3
      Read Our 47 Reviews

      Chamber Rating

      Verified Member
      4.6 - (47 reviews)
      41
      1
      1
      1
      3
      › ‹
      • Babak Jahromi

        Friendly people and timely service for all Rivian vehicles.
        Jan 6th, 2024

      • Jason Aguilar

        I've been here several times: for test drive, delivery, repair of minor cosmetic imperfections from the factory, and repair of some rodent-caused damage. It's clear that these guys are proud to work for Rivian. Always friendly service and the personal attention is refreshing. The warehouse area is pristine like a showroom. I've had to wait in the lobby a bit, but it's comfortable and clean, with toys for kids, books, and coffee. It's getting busier than a year ago, so my fear is that they may lose the ability to maintain this experience. But so far, the best vehicle service experience of any brand. For comparison, our Tesla experience was terrible. And need I even mention the traditional dealership experience?
        Jan 1st, 2024

      • Mark Colaw

        I believe the people working at the service center are doing the best they can. With that said, it is my opinion Rivian as a corporation is failing the consumer and it's employees. My encourgement for Rivian Staff; share the hurdles you have with your leaders and management. Solve problems, find the path to product improvement and customer satisfaction. Share those thoughts. Rivian as an EV contender has its place near or at the top; only if the service problem is solved. There is a soultion and the solution is much easier today. Less than satisfied Rivian Owner Mark S. Colaw San Antonio, Texas
        Dec 25th, 2023

      • Ross Brookshire

        It's clean. They give you a rental. Everyone is nice
        Dec 19th, 2023

      • Bruce Chen

        Friendly, took care of any concerns. Happy place. Awesome EV, better than our Tesla S performance
        Dec 4th, 2023

      Read Our 47 Reviews

      About
      Rivian Service Center

      Rivian's Service Centers are by appointment only. Demo drives are available at this location, book yours now through our site.Rivian is an electric vehicle maker, and our Service Centers are where we provide service and maintenance. You can submit a service issue directly through the Rivian app or call the 24/7 Rivian Service Support Team. Our team of service advisors will set out the optimal repair plan to get you back on the road. The service center has a waiting room with Wi-Fi, water, and snacks. If you’d like to experience a vehicle in person you can check out our Rivian Spaces or set up a demo drive.

      Contact Info

      Questions & Answers

      Q What is the phone number for Rivian Service Center?

      A The phone number for Rivian Service Center is: (855) 748-4265.

      Q Where is Rivian Service Center located?

      A Rivian Service Center is located at 622 Morrow Street, Austin, Texas 78752

      Q What is the internet address for Rivian Service Center?

      A The website (URL) for Rivian Service Center is: https://rivian.com/experience/service?utm_medium=local-listing&utm_source=extnet&utm_campaign=yext&utm_content=SERVICE14

      Q What days are Rivian Service Center open?

      A Rivian Service Center is open:
      Monday: 8:00 AM - 6:00 PM
      Tuesday: 8:00 AM - 6:00 PM
      Wednesday: 8:00 AM - 6:00 PM
      Thursday: 8:00 AM - 6:00 PM
      Friday: 8:00 AM - 6:00 PM
      Saturday: 9:00 AM - 5:00 PM
      Sunday: Closed

      Q How is Rivian Service Center rated?

      A Rivian Service Center has a 4.6 Star Rating from 47 reviewers.

      Hours

      Monday:
      8:00 AM - 6:00 PM
      Tuesday:
      8:00 AM - 6:00 PM
      Wednesday:
      8:00 AM - 6:00 PM
      Thursday:
      8:00 AM - 6:00 PM
      Friday:
      8:00 AM - 6:00 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed

      Ratings and Reviews
      Rivian Service Center

      Overall Rating

      Overall Rating
      ( 47 Reviews )
      41
      1
      1
      1
      3
      Write a Review

      Babak Jahromi on Google

      image Friendly people and timely service for all Rivian vehicles.

      Jason Aguilar on Google

      image I've been here several times: for test drive, delivery, repair of minor cosmetic imperfections from the factory, and repair of some rodent-caused damage. It's clear that these guys are proud to work for Rivian. Always friendly service and the personal attention is refreshing. The warehouse area is pristine like a showroom.
      I've had to wait in the lobby a bit, but it's comfortable and clean, with toys for kids, books, and coffee. It's getting busier than a year ago, so my fear is that they may lose the ability to maintain this experience. But so far, the best vehicle service experience of any brand.
      For comparison, our Tesla experience was terrible. And need I even mention the traditional dealership experience?

      Mark Colaw on Google

      image I believe the people working at the service center are doing the best they can. With that said, it is my opinion Rivian as a corporation is failing the consumer and it's employees.
      My encourgement for Rivian Staff; share the hurdles you have with your leaders and management. Solve problems, find the path to product improvement and customer satisfaction. Share those thoughts.
      Rivian as an EV contender has its place near or at the top; only if the service problem is solved. There is a soultion and the solution is much easier today.
      Less than satisfied Rivian Owner
      Mark S. Colaw
      San Antonio, Texas

      Ross Brookshire on Google

      image It's clean. They give you a rental. Everyone is nice

      Bruce Chen on Google

      image Friendly, took care of any concerns. Happy place. Awesome EV, better than our Tesla S performance

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 47 Reviews )
      41
      1
      1
      1
      3

      Write a Review

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