Casper - Washington Square Mall

Such a horrible experience! The older sales lady who assisted and helped my brother and I this weekend was atrocious. We walked in to look at pillows and the sales associate was less than welcoming and assumed we probably were not going to make a purchase. We asked her about the display and she pulled out the cheaper options as she described them. Her snyde and condescending demeanor was so uncomfortable. Just because we are not a certain color of skin or not dressed up doesnt mean I dont have the money to purchase. You lady made my first time experience there the absolute worst.
Mar 16th, 2024

Could not recommend Casper enough! We purchased a mattress with pillows, duvet, full set of sheets, and love everything. All of the staff was over-the-top helpful, you can't go wrong here!
Jan 7th, 2024

The experience of trying out new mattresses was unparalleled! Each bed was in a separate room which felt private. There was no pressure from staff. They were readily available to answer our questions. We absolutely love our new mattress. Thank you Chloe and staff for an incredible experience!
Dec 6th, 2023

Darl did an excellent job of helping me select the right bed. And the Casper has been an excellent choice from the very first night!
Nov 19th, 2023

Chloe was awesome to work with over the phone to make this purchase of the Adjustable Pro platform! When she was going to start her days off she asked her manager Steve to follow up with me, as he did and was also very helpful. I decided to go with the Pro model since it had the vibration feature, everything works very well, even though I am not using the vibration and would have been happy without it, but it was on sale and so I do have it as an option. The bed has virtually eliminated my snoring and mild sleep apnea, although there are other factors such as a stuffy nose or a heavy dinner that does cause some snoring on the mild side, but this is for sure easing congestion, still an adjustment period, but without hesitation I highly recommend this store and its products!
Nov 20th, 2023