The eBike Store, Inc

Wonderful customer service!
Mar 26th, 2023

I bought a Specialized Creo e-bike they had on sale, but I had to put it on hold for a week before I could drive to pick it up. Put down a deposit and they held it for me. I added a couple of items to be installed, so luckily no trouble for the extra time that would take. Brian explained they preferred to spend time explaining features on pickup and recommended downloading the Specialized phone app prior to pickup. He spent a lot of time going over the phone app features, best battery usage and quoting prices for me on other available options. Excellent customer service. Another friend had previously bought an e-bike from The eBike Store a year prior and also had high praise.
Mar 11th, 2023

I had an absolutely awesome experience at the e-bike store. Im not a super confident rider, but wanted to be able to keep up with my family on bucket bike adventures. The associates were patient and informative. They answered all my questions and gave me a great test ride. I walked away with a helmet and bike AND the information to care for my ride as well as the knowledge to keep up with my kids adventures.
Mar 8th, 2023

Andrew and the crew helped me find the right bike for me. They put a lot of care and attention into helping me figure out what I wanted and pick the right level for my budget. Loved the concise but through guidance on maintaining my new machine that they sent me home with as well - great for someone like me who does not usually read the manual. They built trust while I shopped and I anticipate using them for all my ebike repairs too - even though I do love another bicycle shop that I've been seeing for years.
Mar 4th, 2023

This is my first google review, and I'm to writing it because of the exemplary experience I had at The eBike Store. Buying a bike from this shop was wonderful--from start to finish. And this was the third bike store I've visited in Portland that sells electric bikes. First, what makes this store ideal if you're considering an electric bike is that they only sell e-bikes and they are experts on e-bikes. Everyone who works here has deep knowledge about electric bikes and the industry (including local laws, differences with safety testing among various manufacturers, and best practices with battery use and storage.) Andrew was the salesperson who moved me from abstract ideas about owning an e-bike, to a place of knowledge and confidence about the bike I ultimately chose (a tern quick haul p-9). He knew immediately what bike would be best for me and my lifestyle, but was extremely patient and kind as I tested multiple bike types before coming to the conclusion that an entry level cargo e-bike with a lower center of gravity (and 20 inch wheels) was, in fact, the best bike for me and my kiddo. Members of the sales team do test rides around the neighborhood with you--a brilliant practice, IMHO--because they are there to answer real-time questions and coach you as you actually ride various bikes. Riding a bike is often as much about feel as it is about specs and price, and the folks who work here know this. They are also a crew of fantastic humans. Andrew is hilarious (I laughed at a solid 75-80% of his jokes), whip-smart, and humble--a rare combination. So too is Wake, the owner. They spent so much time educating me on my bike, answering my many, many questions, and made me laugh until my face hurt. I look forward to having an excuse to come back by the shop to visit them. Don't waste your time at any other shop in Portland if you're serious about an e-bike. We are so lucky to have this shop and the people who work there as a resource in our community. They are an 11 on a 1-10 scale.
Feb 21st, 2023