Smashburger

I placed a to go order and paid in full. Went to the counter 10 minutes before it was due and waited on the side with the rest of the people picking up to go orders. The line at the register has at least 20 customers in line. 2 customers orders were taken in 15 minutes with no food coming out. I asked the cashier if there was a to go order ready because I'm assuming that my food is getting cold in one of the opened bags on the counter. The cashier never spoke to anyone that wasn't standing in front of her placing an order. She rolled her eyes and said no, you gotta tell me when you place an order before we start anything. I said no, I must've said it wrong, I placed an online order and paid in full and it said it was done (at this point) 30 minutes ago so I just need to pick it up. Finally she stopped playing with the register and turned towards me and says I heard you the first time, and I already told you that you gotta tell me before I cook anything. So I said okay, can I give you the order number? Then she says no, get in line. I said it's gonna take me an hour to get up here to even tell you to start cooking it, what's the point of ordering online if I'm still gonna have to wait in the same line to essentially place an order and then wait behind the people in front of me to get their food before mine is started? She says ma'am it's not my problem, if you want food get in line. I said can I please get a refund because I'm going to miss my flight. She says I don't know if you can or not with a grin on her face, then she says tell whoever you ordered from, it ain't got nothing to do with me, I didn't take your money. My husband is dragging me away at this point to our gate. I looked thru everything for a number to call for help/refund. I finally found a number, screenshot it for later, and get on my plane. That was Monday night. I called Tuesday and they kept connecting me to someone else and hanging up. Then I call last night (Wednesday night) and they say too much time has lapsed to to offer any help or refund. So I paid $46 for some jerk who makes poor life decisions be rude to me and got on a plane starving. Thanks alot. I hope you step in dog poo everyday on your way to work. I hope you lose every left sock every time you wash them for the rest of your life and may there never be toilet paper in your stall or soap in the dispenser.
Nov 11th, 2023

I stopped by today with my husband while we waited for our flight. I wanted a milkshake there were none. My husband wanted a turkey burger, they were out of that too. Anyhow, I ordered a crispy chicken LIGHT mayo (I was very specific about that) and it was the opposite of that. It was drenched in mayo and it looked so sloppy. My husband ordered his burger with avocado and extra lettuce & onions. It was the opposite of that too. No avocado. The only reason I didn't go back and get my $$ back is because 1) I didn't want to walk all the way there from my gate 2) we had to board soon. One more thing, the French fries tasted old :/ I am annoyed! Horrible.
Nov 7th, 2023

Oct 30th, 2023

The most inefficient operation I've ever seen. Took 20 minutes to order. My order was sitting in the window for 10 minutes before I got it. The lady at the front desk is slow and very bad at multitasking. Would advise eating elsewhere. It would be faster to walk to the other end of the airport and come back.
Oct 21st, 2023

Horrible service and the staff is ridiculous incompetent. They will say they were short handed but in reality they were lazy and slow.
Oct 18th, 2023