Aspen Dental - Savannah, GA

Great visit
Apr 7th, 2024

Very good doctors friendly great service my dentist
Apr 4th, 2024

I enjoyed everyone, they made me feel so special thanks Aspen Dental
Apr 3rd, 2024

Apr 1st, 2024

First of all, the dental hygienist is very professional and thorough. The staff is competent in my experience so far, but I have a feeling it is the corporate policies that are lacking. On the phone tree, first time patient calls are answered immediately but established patients have to wait 15+ minutes on another line. On the front window, aspen dental advertises walk ins and emergencies are welcome, however, when I called as an established patient to make an emergent appointment, I could not get an appointment for 2 weeks! I told the receptionist I had a cracked filling and severe pain and all she could do was put me on the cancellation list. Once I got in, my tooth was so infected I needed antibiotics and a root canal. The dentist actually admitted that the company favors new clients and advised me next time to just show up in order to get more immediate care. Wow - that says a lot! If you are a new patient you will be treated well but established patients are treated like 2nd class citizens. I would advise the company to have several spaces available on the schedule for new and established patient emergency needs. That is one reason I chose aspen dental thinking they would have provision for on call and emergent issues since they have more than one dentist on staff. I was wrong.
Apr 3rd, 2024