Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Heartstrings was a shining light in one of the darkest periods of our lives, and the care, kindness, and compassion they showed to not only our beloved cat but also to our family is something that well never forget. If youve ever been in the position of having to decide when the time has come to end your pets suffering, then you probably remember the sense of dread, uncertainty, and hopelessness that comes along with it. We were forced to make that decision for our 17-year-old cat Pinky late on a Friday night, headed into the New Years weekend. Pinky had been slowly losing her battle with kidney failure, but despite knowing that the inevitable end was approaching, we were taken by surprise with how suddenly things turned and were panic-stricken at the fact that it was happening late on the evening before a holiday weekend. Our normal vet was closed for the holiday and wouldnt reopen until early the next week, and while Pinky was loving and affectionate towards us, she wasnt fond of strangers and was terrified of vet offices. The prospect of taking her to an emergency animal hospital to be euthanized made us sick inside. A friend found Heartstrings on Google and suggested that we give them a call. The fact that we could have someone come to our homewhere Pinky would be infinitely less scaredseemed almost too good to be true. Despite it being close to 11 pm, Shawn answered the phone when we called that night. He advised us that while their schedule for the next day was already full, he would do his absolute best to fit us in. Shawn stayed in touch with us consistently over the next 18 hours, giving us updates on their schedule and explaining the process and what we should expect when the vet arrived. Shawn personally accompanied Dr. Kelsey to our home for our appointment, and knowing that Pinky didnt care for strangers, he offered to stay out of sight until everything was finished. Dr. Kelsey was incredibly kind, gentle, andeven though she was squeezing us into the end of a very long dayincredibly patient with us as we said our final goodbyes to Pinky. We never felt rushed and neither Shawn nor Dr. Kelsey made us feel like an imposition. With as difficult as the loss of Pinky was for us, Shawn and Dr. Kelsey made it more peaceful for her than we could have ever hopedand for that, we are forever grateful to them.
Mar 28th, 2024

This was first experience with an in home end of life decision for my cat,Grayson. It was calm and peaceful, non vet environment. Ms. Erin was a great person to have in our home. She understood everything we were going through. She even stayed during his memorial outside while we put him in his place. We love u Grayson and miss you terribly!
Mar 26th, 2024

Dr. Erin of Heartstrings Pet Hospice helped my dog Travis cross the rainbow bridge. The empathy she showed was profoundly helpful to the process of sending Travis on his way. I am very pleased to recommend their service for any pet when the time comes.
Mar 26th, 2024

Excellent experience, warm & made us feel comforted & a priority. Shawn & Dr Parisj were so amazing. Highly recommend.
Mar 22nd, 2024

My experience with Heartstrings was really wonderful despite the circumstance, which was a sad one but also a bit unusual. Dr. Erin and Shawn have so much understanding and compassion. They are skilled in pet hospice, regardless of the situation. My beloved pet, Mamacita, was a stray cat who I had been feeding for 11 years and who eventually chose my garage as her home. She was so sweet to me and such a special cat. But since she had been thrown outside as s kitten, she was understandably afraid of other people and situations. She developed a cancer on her foot and, as she deteriorated, I really fretted about how I was going to be able to help her die peacefully. She had been terrified when I put her in a crate for her diagnosis. I didn't want to do this to her again, and, especially, not before her passing. I called Heartstrings. Honestly I didnt think a vet would come here to help in this situation. But immediately, Shawn assured me that they would help Mamacita pass in her home, my garage. I was so relieved. Dr. Erin was just wonderful. She actually got down on a cushion, on my garage floor, so she could properly administer the meds to Mama who had crawled onto my lap, partially under a table. After her very peaceful passing, Mamacita was placed in a beautiful basket with pretty linen. I miss this sweet kitty and will never forget her and her cute personality. But I am comforted in knowing she passed peacefully and with the dignity and respect she deserved, thanks so much to Shawn and Dr.Erin at Heartstrings.
Mar 21st, 2024