Gerber Collision & Glass

Jun 27th, 2023

Jun 4th, 2023

Attached wiper blade incorrectly, scratched car. Sensors not working after putting vehicle back together. Customer service unacceptable, don't answer phones.
May 27th, 2023

May 17th, 2023

Went into getting estimate. Just an estimate for hail damage. Showed up 20 minutes early (2:40) for an appointment at 3, got checked in, and sat down. Then at 3:15, I went outside to get some fresh air, and over heard her asking a question to another customer about normal operation, that she didn't ask me. (That customer was ushered through and helped right away.) I follow up and ask her "am I supposed too do that as well?" ( Mind you the lot was full when I pulled in, so I just parked in a spot) she pulls back, says "um yea, I thought you already did that"......like what?!?! Then Im picking up my car, she didn't great nor attempt to help me, I just sat and waited for the adjuster to notice that I was there. So, she just let a customer sit in the lobby for 30 minutes plus, without checking-in and making sure everything was okay. How does the receptionist not make sure she asked the same basic questions to every customer? After all she is the first face you see when in the place of the business and the main customer service. If that how the receptions works..how's the rest go? Piss poor in my opinion.
Jun 9th, 2023